Terms and Conditions for Using our Online Store
1. General Provisions
- 1.1. These Terms and Conditions govern the relationship between DIA DREAM DESIGN, UIC: 10827792, with registered office and business address at: 52 The Ridgeway ,Croydon, England ,CR0 4AE ,hereinafter referred to as the Seller, and individuals using the online store at info@diadreamdesign.co.uk ,hereinafter referred to as Users.
1.2. By accessing the website and using the services offered, the User agrees to these Terms and Conditions.
2. Seller Information
- Company Name DIA DREAM DESIGN
- UIC: 10827792
- Address: 52 The Ridgeway ,Croydon, England ,CR0 4AE
- Phone: 07503046722
- Contact Email: info@diadreamdesign.co.uk
- VAT Registration: Yes
3. Business Activity
3.1. The online store offers for sale: ……………………Interior Furniture ……………………………
3.2. All products are new, original, and conform to the descriptions provided on the website.
4. Prices and Currency
4.1. Prices in the online store are listed in Pounds .
4.2. All prices include VAT, unless stated otherwise.
4.3. The Seller reserves the right to change prices without prior notice. Such changes do not affect already confirmed orders.
5. Orders
5.1. Users can place orders through the website by selecting the desired products and providing the required delivery information.
5.2. Upon finalizing an order, the User will receive an automatic confirmation via email.
5.3. Order information is also sent to the company’s email address for processing.
5.4. The Seller may contact the User to confirm or clarify details of the order.
6. Payment Methods
6.1. Payments can be made via:
- Cash on delivery
- Debit/credit card
- Bank transfer (if applicable)
6.2. All card transactions are processed through a secure payment system.
7. Delivery
7.1. Deliveries are made within [insert country] and internationally.
7.2. For orders within EU, delivery is handled by a courier service to the customer’s address or courier office.
7.3. For international orders, customers can send an inquiry through the contact form on the website. A personalized delivery offer will be provided after processing.
7.4. Delivery times and fees are specified during order finalization.
7.5. The Seller is not responsible for delays caused by courier companies or force majeure circumstances.
8. Order Cancellation and Returns
8.1. Goods must be returned in their original packaging and unused.
8.2. Return shipping costs are the responsibility of the User.
8.3. The User has the right to cancel a purchase within 14 days of receiving the goods.
8.4.Return shipping : Only tables and countertops are not returnable.
8.5. The Seller will refund the amount within 14 days of receiving the returned goods.
9. Warranty and Complaints
9.1. All products come with a warranty in accordance with EU legislation.
9.2. In case of defects or discrepancies, the User must notify the Seller immediately and provide photos and a description.
10. Personal Data and Privacy
10.1. The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable EU law.
10.2. The website uses cookies to enhance functionality and analyze user behavior.
10.3. More information is available in the Privacy Policy accessible on the website.
11. External Links and Social Media
11.1. The website contains links to social networks such as Facebook and others.
11.2. The Seller is not responsible for the content or policies of third parties.
12. Final Provisions
12.1. The Seller reserves the right to update these Terms and Conditions. Any changes will take effect upon publication on the website.
12.2. For any matters not covered herein, the applicable laws of the EU shall apply.
12.3. All disputes will be resolved through negotiation, and if not possible, by the competent court.